Return & Refund Policy

Policy Overview

At BoxStylier, we work with customers to create packaging according to specific requirements, including dimensions, materials, printing, colors, finishes, quantities, and artwork.

Because many of our products are custom manufactured, returns and refunds may differ from those applicable to standard off-the-shelf products.

Custom Packaging Orders

Most BoxStylier packaging products are produced according to customer-specific specifications.

Custom orders may include personalized dimensions, artwork, logos, colors, materials, finishes, printing methods, quantities, or structural designs.

Because these products are made specifically for the customer, they generally cannot be returned simply because the customer changes their mind or no longer requires the product.

Customers should carefully review quotations, artwork, specifications, quantities, and approvals before production begins.

Order Cancellations

Cancellation requests should be submitted as soon as possible after an order is placed.

If production has not started, BoxStylier may be able to cancel the order depending on the circumstances and applicable agreement.

Once artwork preparation, material purchasing, manufacturing, printing, or other production activities have started, cancellation may not be possible or may result in charges for work already completed.

Returns

Due to the custom nature of our packaging products, we generally do not accept returns of correctly manufactured custom orders that match the specifications approved by the customer.

If you believe that an order does not match the approved specifications, please contact us so that our team can review the matter.

Returns, replacements, credits, or other remedies may be offered where appropriate based on the nature of the issue and the applicable order terms.

Damaged Shipments

If your packaging arrives visibly damaged, please document the condition of the shipment as soon as possible.

We recommend taking clear photographs of:

• The external shipping box or packaging
• Any visible damage
• The internal packaging
• The affected products
• Shipping labels and tracking information

Contact BoxStylier promptly with photographs and your order information so we can investigate the issue and determine the appropriate resolution.

Defective or Manufacturing Issues

If you receive products that contain a verified manufacturing defect or materially fail to match the approved specifications, please contact us with details of the issue.

Depending on the circumstances, BoxStylier may offer one or more of the following remedies:

Incorrect Orders

If you receive an order that appears to contain incorrect quantities, products, specifications, or other material discrepancies, please notify BoxStylier as soon as possible.

We may request photographs, order documentation, approved artwork, or other information needed to verify the issue.

If the issue is confirmed to have resulted from our error, we will work with you to determine an appropriate corrective solution.

Refunds

When a refund is approved, the amount and method of the refund will depend on the circumstances of the order and the applicable payment method.

Approved refunds will generally be processed using the original payment method where reasonably possible.

Processing times may vary depending on the payment provider, bank, card issuer, or financial institution.

A refund may not include third-party charges, expedited shipping costs, customization costs, or other non-recoverable expenses where applicable.

Non-Refundable Items & Charges

Unless otherwise agreed in writing, the following may not be eligible for a refund:

• Custom packaging produced according to approved specifications
• Orders that have entered production
• Customer-approved artwork or design work already completed
• Materials or components purchased specifically for an order
• Products correctly manufactured according to approved specifications
• Charges that have already been incurred and cannot reasonably be recovered

Return Shipping

If BoxStylier requests that products be returned for inspection, we will provide instructions regarding the return process.

Customers should not send products back without receiving return instructions from BoxStylier.

Where a return is approved because of a verified manufacturing issue or error attributable to BoxStylier, we may determine whether reasonable return shipping costs will be covered.

Inspection & Verification

To evaluate a return, refund, replacement, or product complaint, BoxStylier may request photographs, videos, samples, packaging measurements, order details, or other supporting information.

In certain situations, we may request that affected products be returned for physical inspection.

Resolution decisions may depend on the results of our review, the approved project specifications, and the terms applicable to the order.

Exceptions

Certain situations may require individual review. BoxStylier reserves the right to evaluate return and refund requests based on the specific circumstances of each order.

Nothing in this policy is intended to remove or limit any consumer rights that cannot legally be excluded or restricted under applicable law.

If your order is subject to a separate written agreement, purchase order, or customer contract, the terms of that agreement may govern where applicable.